Build the right support around your industry.
Your business is not generic. Neither should your support be. YVP connects Australian businesses with skilled remote professionals whose responsibilities, experience and working style are shaped around the role, workflows and service standards that matter to you.
Find your industry
Choose your sector to explore the support areas and roles that could fit your business.
Built For Your Sector
Select Your Industry
Finance & Professional Services
Property, Construction & Trades
Health, Retail & Lifestyle
Industry-Aligned Support
Support shaped around how your business actually works.
A job title only tells part of the story. The systems, client expectations, turnaround times and professional boundaries behind that role can vary significantly from one sector to another. YVP starts with your operating environment, then helps shape the responsibilities, candidate profile and success measures around it.
01
Your workflows
We look at the tasks, hand-offs, systems and bottlenecks that define the role.
02
The right capabilities
Candidate requirements are shaped around the experience, tools and working style your business needs.
03
Clear scope and outcomes
Responsibilities, priorities and KPIs are agreed so everyone understands what success looks like.
Explore support for your industry
The roles below are examples, not fixed packages. YVP can refine, combine or expand responsibilities based on your workload, priorities and the experience required.
Finance & Professional Services
Finance & Professional Services
Operational and client-service support for businesses where accuracy, documentation and trust are essential.
Mortgage Broking
Keep applications progressing, clients informed and brokers focused on advice and relationships. YVP can help mortgage businesses build support around loan administration, document collection, client communication, file management and marketing, with responsibilities tailored to the brokerage's systems and processes.
Common Support Areas
Featured Roles
Mortgage Support Associate VA
Supports application administration, data entry, document collection and routine lender or stakeholder follow-ups under the brokerage's direction.
Client Care VA
Coordinates appointments, sends routine updates and manages follow-ups before and after settlement in line with the client-care process.
Compliance Support VA
Maintains CRM and file records, organises supporting documents and helps prepare files for internal checks and reviews.
Social Media Associate
Plans and prepares social content, supports email campaigns and helps maintain a consistent digital presence.
Financial Planning
Create more capacity around review cycles, client service and ongoing administration. YVP can help financial planning practices coordinate documents, maintain records, support implementation workflows and keep client communication moving, so advisers can spend more time on strategic conversations and professional advice.
Common Support Areas
Featured Roles
Paraplanning Support VA
Assists with data collection, working papers, research administration and draft documentation under the direction of an authorised adviser.
Financial Planning Associate VA
Supports implementation tasks, platform administration, record updates and follow-ups across the agreed advice workflow.
Client Services VA
Coordinates meetings, prepares review packs, updates client records and manages routine service communications.
All work is completed within the practice's approved processes and under the required professional supervision.
Discuss Financial Planning SupportInsurance Brokers
Keep renewals, policy administration and client enquiries organised without pulling brokers away from relationship-building. YVP can help insurance businesses support routine documentation, follow-ups, client service and accounts across the policy lifecycle.
Common Support Areas
Featured Roles
Insurance Broking Assistant VA
Prepares renewal and quote packs, updates policy records and coordinates routine follow-ups under the broker's direction.
Client Service VA
Responds to general enquiries, gathers requested information and keeps clients updated on administrative next steps.
Accounts & Bookkeeping VA
Supports invoicing, payment tracking, reconciliations and finance administration within the business's systems.
Accountancy
Give your team more room for client work by creating reliable support around records, recurring tasks and deadline-driven administration. YVP can help accounting practices organise source documents, maintain bookkeeping workflows and coordinate client communication across the year.
Common Support Areas
Featured Roles
Bookkeeping Support VA
Maintains transaction records, supports reconciliations and prepares routine reports within the firm's approved systems and processes.
Client Administration VA
Coordinates requests, follows up outstanding documents, updates records and manages appointments and inboxes.
Compliance Administration VA
Organises workpapers, checklists and lodgement-related documents for review by qualified team members.
Tax Agents
Make busy periods easier to manage with structured support around document collection, bookkeeping and client follow-up. YVP can help tax practices keep information organised and workflows moving while registered professionals retain responsibility for advice, review and lodgement.
Common Support Areas
Featured Roles
Tax Administration VA
Coordinates client checklists, document requests, due-date tracking and file preparation for the tax team.
Bookkeeping Support VA
Maintains records, assists with reconciliations and organises supporting information for professional review.
Client Communication VA
Manages routine reminders, appointment scheduling and status updates using approved messaging and escalation processes.
Legal Firms
Reduce the administrative load around matters, documents and client intake. YVP can help legal firms keep records organised, appointments coordinated and routine communications moving, while legal judgement and advice remain with qualified practitioners.
Common Support Areas
Featured Roles
Legal Administration VA
Supports matter setup, document formatting, file organisation, diary management and routine correspondence.
Paralegal Support VA
Assists with research administration, document preparation and matter coordination under a lawyer's supervision.
Client Intake VA
Handles initial enquiries, gathers approved information, schedules consultations and follows established escalation procedures.
Legal Accounts & Bookkeeping VA
Supports invoicing, expense records, payment follow-ups and finance administration in line with firm controls.
Property, Construction & Trades
Property, Construction & Trades
Practical support for high-volume client communication, project coordination and day-to-day administration.
Real Estate
Keep listings, prospects and property management tasks moving while your agents stay visible and responsive. YVP can help real estate businesses coordinate listing administration, buyer and seller follow-ups, tenancy support and marketing across the sales and property management lifecycle.
Common Support Areas
Featured Roles
Real Estate Sales & Listings Assistant
Coordinates listing information, campaign assets, inspection schedules, database updates and settlement-related administration.
Property Management Assistant VA
Supports maintenance coordination, routine tenant communication, inspection administration and record updates under the property manager's direction.
Telesales & Appointment Setter
Contacts leads using approved scripts, qualifies general interest and books appointments for the sales team.
Social Media Associate
Plans and prepares local-market content, property posts and campaign support across approved channels.
Buyers' Agents
Build more capacity for research, client coordination and transaction administration. YVP can help buyers' agencies organise property information, maintain client communication and track important milestones, giving agents more time for strategy, inspections and negotiation.
Common Support Areas
Featured Roles
Property Research VA
Researches properties and market information against agreed criteria, organises findings and prepares comparison summaries for the buyer's agent.
Client Care VA
Coordinates onboarding, appointments, document requests and routine progress updates throughout the search.
Contracts & Settlement Support VA
Tracks key dates, organises documents and coordinates administrative follow-ups with the agent and relevant professionals.
Construction
Keep projects organised behind the scenes with dependable support across documentation, estimating administration and accounts. YVP can help construction businesses maintain project records, coordinate supplier information and keep routine financial tasks moving across multiple jobs.
Common Support Areas
Featured Roles
Project Administration VA
Maintains project files, registers, schedules, purchase-order records and routine communication with suppliers and subcontractors.
Estimating Support VA
Organises plans and specifications, assists with quantity and quote collation, and prepares estimating information for review.
Bookkeeping Support VA
Supports invoice processing, reconciliations, expense tracking and job-costing administration within the business's systems.
Trades
Spend less time chasing paperwork and more time completing work. YVP can help trade businesses coordinate jobs, respond to customers, organise project administration and keep day-to-day financial records up to date.
Common Support Areas
Featured Roles
Project Administration VA
Prepares job files, tracks documents, coordinates supplier information and supports routine project follow-ups.
Customer Service VA
Handles enquiries, books appointments, confirms job details and shares approved updates with customers.
Bookkeeping Support VA
Supports quote and invoice administration, payment follow-ups, reconciliations and expense records.
Cleaning & Property Services
Keep schedules full, teams coordinated and customers informed across recurring and one-off jobs. YVP can help cleaning and property service businesses manage bookings, dispatch communication, customer care and accounts from one organised support function.
Common Support Areas
Featured Roles
Scheduling & Dispatch VA
Books jobs, updates rosters, confirms locations and shares schedule changes with customers and field teams.
Customer Service VA
Responds to enquiries, manages service reminders, follows up feedback and escalates issues according to the business's process.
Bookkeeping Support VA
Supports invoicing, payment tracking, reconciliations and recurring account administration.
Health, Retail & Lifestyle
Health, Retail & Lifestyle
Responsive support for businesses built around customer experience, appointments, orders and ongoing engagement.
Healthcare
Create more time for patient care with reliable support around appointments, records and routine administration. YVP can help healthcare businesses coordinate patient communication, claims and accounts processes, and digital content within the practice's privacy and escalation protocols.
Common Support Areas
Featured Roles
Medical Administration VA
Manages bookings, recalls, inboxes, record updates and routine patient communications using the practice's approved systems.
Accounts & Claims Support VA
Supports invoice processing, payment follow-up and approved claims administration across relevant payer workflows.
Social Media Associate
Prepares educational and practice content from approved information and supports consistent publishing across digital channels.
Clinical advice, diagnosis, treatment decisions and other regulated clinical responsibilities remain with appropriately qualified health professionals.
Discuss Healthcare SupportE-commerce
Keep customers supported and orders moving as your store grows. YVP can help e-commerce businesses manage enquiries, order administration, inventory records and digital content across the platforms already used by the business.
Common Support Areas
Featured Roles
E-commerce Customer Service VA
Responds to product and order enquiries, tracks deliveries, processes approved returns and escalates exceptions.
Social Media Associate
Plans content, prepares product-led posts, supports promotions and monitors routine engagement across approved channels.
Bookkeeping & Inventory VA
Supports sales records, reconciliations, supplier information and inventory updates across connected systems.
Beauty & Personal Care
Deliver a polished client experience before, during and after every appointment. YVP can help beauty and personal care businesses manage bookings, reminders, digital content, stock records and routine finance administration.
Common Support Areas
Featured Roles
Appointment & Client Care VA
Handles enquiries, schedules appointments, sends reminders and supports approved follow-up and rebooking campaigns.
Social Media Associate
Plans and prepares service, education and promotional content in line with the brand and approved claims.
Bookkeeping & Stock Support VA
Supports invoicing, reconciliations, stock records and supplier administration.
Gyms & Fitness
Keep members engaged while your on-site team focuses on coaching and community. YVP can help gyms and fitness businesses support enquiries, memberships, payments, retention communication and digital content.
Common Support Areas
Featured Roles
Member Services VA
Responds to enquiries, supports onboarding, manages routine membership updates and follows approved retention workflows.
Bookkeeping Support VA
Supports payment tracking, reconciliations, invoicing and routine finance administration.
Social Media Associate
Plans and prepares community, education and promotional content for approved social channels.
Don't see your industry here?
These are some of the industries YVP commonly supports, not the limit of what we can help with. If your sector is not listed, tell us about the work taking time away from your team. We can help you clarify the responsibilities, skills and level of support the role requires.
Tell Us What You NeedWhy businesses build their support with YVP
The right hire is not only about a list of tasks. It is about fit, clarity and the confidence that the person joining your team understands how they can contribute.
A Role Shaped Around Your Business
Discovery begins with your priorities, workflows, systems and expected outcomes, so the brief reflects the work you actually need completed.
Candidates Screened Against the Brief
YVP considers the experience, capabilities and working style relevant to the role before candidates are presented.
Security Built Into the Relationship
YVP's Information Security Management System is certified to ISO 27001:2022, supporting a structured approach to information security and risk management.
Clear Support From Brief to Onboarding
YVP keeps the recruitment stages coordinated, with responsibilities defined according to the engagement model selected for your business.
From business need to the right support
Your industry informs the brief. YVP's process turns that brief into a clear search, shortlist and onboarding path.
Share Your Needs
Tell us about your industry, team, workflows, systems and the work creating pressure.
Shape the Role
We clarify responsibilities, success measures, candidate requirements and the most suitable engagement model.
Meet Suitable Candidates
YVP sources and screens candidates against the agreed brief, then presents a focused shortlist for your review.
Select and Get Started
Once you choose your preferred candidate, the next steps are coordinated according to your selected model.
Client Experience
Thoughtful matching starts with understanding the business.
"We were hesitant about using a virtual assistant service, especially in the nuanced field of rehabilitation where empathy and clinical understanding are so important. From the very first consultation, they took the time to deeply understand our business, our values at AusRehab, and the specific type of support we needed. They didn't just send us resumes; they curated a shortlist of genuinely qualified candidates."
Industry FAQs
What industries does YVP support?
Your Virtual Partner (YVP) supports businesses across mortgage broking, financial planning, insurance, accountancy, tax, legal, real estate, buyers' agencies, healthcare, construction, trades, cleaning and property services, e-commerce, beauty and personal care, and gyms and fitness. This list reflects common areas of support and is not exhaustive.
What if my industry is not listed?
Tell us what your business does and where your team needs more capacity. YVP can help scope a role for another sector when the responsibilities and candidate requirements are a suitable match for our recruitment and support capabilities.
Can YVP help us create a customised role?
Yes. Many businesses need a combination of responsibilities rather than a standard job description. During discovery, we can help clarify the core outcomes, priorities, skills, working hours and performance measures for the role.
How does YVP match candidates to our industry?
We begin with the operating context behind the role, including your workflows, systems, client expectations and any relevant experience requirements. Candidates are then assessed against the agreed brief before a shortlist is presented.
Can a YVP team member work with our existing software and systems?
Yes, where the candidate has relevant experience or can be appropriately onboarded. Share your essential platforms during discovery so they can be considered in the role profile, screening and onboarding plan.
How does YVP protect business and client information?
YVP's Information Security Management System is certified to ISO 27001:2022. Access, confidentiality and information-handling requirements should also be defined for the individual role and reflected in the client's onboarding and operating procedures.
What work can be delegated in a regulated industry?
Team members can support approved administrative, operational and technical tasks within a clearly defined scope. Professional advice, clinical decisions, regulated services and authorised sign-off must remain with appropriately qualified or licensed professionals.
Can one team member support more than one business function?
Potentially. The role should remain realistic, clearly prioritised and aligned with the candidate's capabilities. YVP can help determine whether a combined role is practical or whether the workload is better divided across separate functions.
Ready to build support that fits your business?
Tell us about your industry, workload and goals. Whether you already know the role you need or simply know your team is stretched, YVP can help clarify the brief and the next step.